Support Centre
How can we help?
Our dedicated support team is here to help you get the most out of Lifetrack — 24/7 support, 365 days a year
Reach us
Three ways to get in touch
Phone support
Speak directly with our technical support team — or reach us on WhatsApp at +63 917 650 7470 or +65 8850 3154
US toll-free +1-888-316-0726Support portal
Need help with technical support? Raise and track a ticket in our dedicated support portal
support.lifetrackmed.comSelf-serve
Resources for quick answers
Find answers and learn at your own pace with our reference library
Common questions
Frequently asked
How do I reset my password?
Click 'Forgot Password' on the login page. You'll receive an email with instructions to create a new password.
What are the system requirements for the PACS viewer?
Our zero-footprint viewer works in any modern web browser (Chrome, Firefox, Safari, Edge) with no additional software required. For optimal performance, we recommend a minimum of 8 GB of RAM and a stable internet connection.
How do I contact technical support?
You can reach our support team 24/7 on our US toll-free line +1-888-316-0726, on WhatsApp at +63 917 650 7470 or +65 8850 3154, by email at support@lifetrackmed.com, or through our support portal at support.lifetrackmed.com.
Is my data secure with Lifetrack?
Yes — we implement industry-leading security measures including end-to-end encryption (AES-256 encryption at rest, TLS 1.3 in transit) and ISO 27001-certified information security practices to protect your data.
Still need help?
Our support team is standing by to assist you with any questions or issues
Contact Support